Check out if you can find the solution you need.
What happened: Car was recently totaled before ordered parts were installed. Is there by any chance we can return the order as we no longer need the order as the car is totaled? The order has not been damaged.
What happened: Car was totaled in accident (ordered product parts were not installed yet) making products ordered for the call no longer needed. Car was totaled before order purses were used.
What happened: The problem: Bought product for car, however car was totaled in an accident and product is no longer of use.
What happened: Ended up ordering the wrong parts for part number **-********. I'm wanting to return some of them. Can you please give me instructions on how to do so? Contact me at ******* or email me back at this address
What happened: I ordered car parts with the tracking number TRACKING ID*************. It has been stuck at the middletown ct station since ****. FEDEX said the package is considered lost and I should reach out to the vendor . **order number **-********
What happened: The problem: Sending back **** Honda crv fan motor. There wrong part
What happened: The problem: Return sent wrong part
To contact the PartsGeek customer service by phone, you can follow these steps:
Look up the phone number of the PartsGeek customer service. The phone number is listed on partsgeek.com. Or check out the PartsGeek phone number page on WorthEPenny.
Dial the PartsGeek phone number 800-541-9352.
Hours: Mon-Fri 9am-6pm, Sat 9am-3pm EST
Best time to call: 9:30am
Wait for an answer: Once the call is connected, wait for a PartsGeek representative to answer on the other end.
Average wait time: 33m
Identify yourself and state your reason for calling the PartsGeek representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from PartsGeek to help them assist you.
Ask for assistance: Ask the PartsGeek representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If PartsGeek needs additional information from you or provides any instructions, follow them carefully.
Thank the PartsGeek representative: After you have received the assistance you need, thank the PartsGeek representative for their time and help.
To get to a real person as quickly as possible when calling PartsGeek, you can follow these steps:
Dial the PartsGeek customer service phone number 800-541-9352, which can be found on the PartsGeek website or in your order confirmation email form PartsGeek. Or check out the PartsGeek phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about PartsGeek. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live PartsGeek representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a PartsGeek representative.
If the system still doesn’t connect you to a PartsGeek representative, stay on the line without pressing any keys. PartsGeek will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from PartsGeek.
Once you reach a live person, explain your issue and provide any relevant information about your PartsGeek order. The PartsGeek representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the PartsGeek website. This may allow you to connect with a PartsGeek representative more quickly and efficiently than calling.
When calling PartsGeek customer service, here are some best practices to ensure a smooth and efficient experience:
Have your PartsGeek account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the PartsGeek representative without any disruptions or background noise.
Be polite and respectful to the PartsGeek representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on PartsGeek.
Clearly explain the issue you are facing and provide any relevant information or details that can help the PartsGeek representative address your concern.
If the initial PartsGeek representative is unable to resolve your issue, politely ask to speak with a supervisor from PartsGeek or escalate the issue to a higher level of authority.
Take notes during the call, including the PartsGeek representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with PartsGeek after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling PartsGeek customer service.
If you are unhappy with your call to PartsGeek customer service, there are several options you can try:
Call again: Try calling PartsGeek customer service again and speak to a different PartsGeek representative. Sometimes a different PartsGeek representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the PartsGeek representative, you can ask to speak with a supervisor from PartsGeek or escalate the issue to a higher level of authority.
Provide feedback: After the call, PartsGeek may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to PartsGeek customer service through other channels, such as email or chat. You can also explore the PartsGeek Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with PartsGeek service, you may want to consider other options such as returning the product you bought on PartsGeek or filing a complaint with a consumer protection agency.
No, PartsGeek hasn’t provided any live chat service currently. While live chat support is not currently available, PartsGeek offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact PartsGeek customer service by phone, email, or social media. Phone support is available during Mon-Fri 9am-6pm, Sat 9am-3pm EST, and customers can expect a prompt response from a PartsGeek representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of PartsGeek.
You can contact PartsGeek via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact PartsGeek via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for PartsGeek official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of PartsGeek, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about PartsGeek. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the PartsGeek social media team.
Please note that the social media accounts of PartsGeek are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact PartsGeek for certain issues. For urgent or complex issues, it's recommended to contact PartsGeek customer service via phone or chat for more personalized assistance.
Yes, to contact the PartsGeek customer support by email, follow these steps:
Go to partsgeek.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by PartsGeek and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your PartsGeek order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your PartsGeek order number or username.
Once you have completed the email, click send. You should receive a response from the PartsGeek customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to PartsGeek. WorthEPenny provides free tools and resources to assist customers in reaching PartsGeek customer service more efficiently, such as the PartsGeek phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about PartsGeek, as well as forums where PartsGeek customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including PartsGeek, it is not associated with or endorsed by PartsGeek.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the PartsGeek official app or the PartsGeek company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of PartsGeek trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: PartsGeek. All references by WorthEPenny to third-party trademarks like PartsGeek are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.